Telehealth Sessions
Can’t make it in-person to your next session? Whether you are not feeling well, can’t find a babysitter or just can’t make it to the our office - our counselors are still available to help.
Using our HIPAA-compliant telehealth services will allow you to participate in your therapy session using your phone or computer from anywhere.
What is Telehealth?
Through audio and video over the internet, you can meet with your clinician on-the-go from your desktop, laptop, tablet, or mobile device (iOS or Android)—it’s your choice!
Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle. There’s no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device.
What equipment do I need?
To participate in Telehealth appointments from your home, you need one of the following devices:
Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM
Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM
Tablet device with built-in webcam and speakers
Smartphone with at least iOS 13 or Android 10 (Note: To use a smartphone, you must first download Telehealth by SimplePractice, available for iOS or Android in the app store.)
You will also need an internet connection that is at least 0.35 mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10-15 mbps will minimize connection issues and provide the best quality.
How to join my session on a desktop or laptop computer
If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:
Approximately 10 minutes before your appointment, you'll receive an email or text appointment reminder with the link to join your call. Note: If you have already consented to receiving text and/or email reminders, you’ll continue to receive them for Telehealth appointments as well. If you're a new client, make sure that you've provided your email and or mobile phone number so that I can enable email or text appointment reminders for you.
Click the unique link embedded in the email or text reminder. You may have to copy and paste the link into your web browser if clicking the link doesn’t work. Your video call screen will now open in a new tab.
If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself, as shown below.
You will also see the Welcome prompt.
When you’re ready, type your name where it says Enter your name to join, and click Join Video Call. This will take you straight into the video call.
Tip: For information about enabling camera and microphone access, please see: How to enable camera and microphone access for Telehealth.
Note: There may be a slight delay for me to join the session if I am finishing with a previous session. Please be patient and your therapist will join momentarily.
How to join on a smart phone
If you plan to use a mobile device, here are the steps to join:
Download Telehealth by SimplePractice (for iOS or Android) in the app store. About 15 minutes before your appointment, you’ll receive an email or text appointment reminder.
Open the reminder email on your device and click the unique link. This will open the Telehealth by SimplePractice app.
If you don't have the app downloaded, you’ll be prompted to download it on your tablet or mobile device.
If I‘ve already joined the call, you’ll see my face on the screen. If I haven’t, you’ll see yourself.
When you are ready, click Join Video Call. This will take you straight into the video call.
TIPS FOR SUCCESS
We recommend joining the video session a few minutes early to test your settings.
If you can connect to the Internet, but are having trouble joining the video, you can use our recommended Pre-call Tool: tokbox.com/developer/tools/precall/
To use a smartphone to join a video chat, you must first download the Telehealth by SimplePractice app available in the app store for iOS or Android.
If you need to cancel or have questions about the appointment, please contact your clinician.
Hiding your self view
You can hide your self view by clicking Hide self view in the upper right. Other participants can still see you if you hide your self view.
To show your self view again, click Show self view.
What should I do if I didn’t get the reminder with the link?
Contact your clinician or call us at 971-232-1120 if you did not get the link so we can send it to you via email or secure messaging.
Is Telehealth private?
Just like a face-to-face appointment, your Telehealth visit will be private and confidential.
Will the appointment be recorded?
No, none of our appointments will ever be recorded or stored. All sessions are completely private and confidential.
Will my insurance cover telehealth sessions?
If you work with insurance to pay for your sessions, it is likely that your telehealth sessions are covered. If you have any questions or concerns, let us know and we can verify with your insurance before your first telehealth session.